Keep the clients you've already won.
A client services leader inside your agency who diagnoses churn, installs the processes that stop it, and trains your team to run them.
Agencies between $2M and $20M that are winning new business and quietly losing the old.
- Renewals are shrinking and nobody can say exactly why.
- Account managers are firefighting instead of leading.
- Growth is slow because every new win replaces a loss.
- The team is good. The system around them is missing.
Recent results from one agency engagement.
One agency engagement, reported monthly.
An operator in the seat, not a deck of recommendations.
Retention diagnostic
A clear-eyed read on why accounts leave, and a roadmap to keep them.
Account growth playbook
The conversations your team needs to retain and expand accounts, documented and trained.
Team leadership
Direct coaching of your account leads. Weekly one-on-ones, escalation coaching, hiring support when you need it.
Client-facing communication
Recommendations for your most important accounts: QBRs, escalation calls, expansion pitches.
Diagnose, rebuild, phase out.
Three-week diagnostic
Weeks 1 to 3I shadow client calls, analyze churn numbers, review client surveys, and meet your team. You get a written report on what's really happening and why revenue is leaving.
Sixty to ninety-day rebuild
Months 1 to 3I work alongside your team to install the processes that stop churn. I lead the rollout. Your team learns by doing it with me.
Ongoing fractional leadership
Month 4 onPeriodic sessions to tune the system and develop your team leads, until I can phase out.
“Acquiring a new customer costs five times more than keeping one. Let's keep your clients.”